Account Management (Remote)
Quick, Upfront Summary To Make Sure You’re Not Barking Up The Wrong Tree
This is an exciting role that will allow you to really get your feet wet (actually… think more neck-depth water) in the influencer marketing space.
You’ll be manning the ship for 3-5 campaigns at any given point in time.
You’ll be working with large clients that fall into a variety of verticals… which really keeps things interesting. (Who wants to work with the same boring (potentially mean) client day in and day out?)
Lastly, I don’t want to say that this is a junior role per se… but our hires for this role generally turn out to be on the more junior side. If you’re more senior, then check out our New Business Role.
A Little Bit About Us
We’re a team of 20.
We just got a fun, new office.
We have an office pug who’s the sitting President of the Welcoming Committee (as long as you’re not looking for a welcome, and you see chill-mode as open arms).
About half of us are really funny.
We’re currently working with some pretty amazing brands (eos, Famous Footwear, Pepsi, Neutrogena, Evenflo, a big chain of malls (I don’t think I’m allowed to say who), a big toilet brand (again… I don’t think I’m allowed to say who, but you probably sit on this brand every morning), Natori, Diamond Producers Association, Hickory Farms, Moosejaw… just to name a few).
Compensation + Perks (in Addition to Base Salary):
We provide the usual benefits: Medical, Dental, Vision. (The medical insurance is through Aetna, which is really pretty good.)
We're located in Brooklyn, so if you're local (and wind up working with us), we typically work from home 2 days a week to save on commute time. Yay!
You’ll be working closely with the founders. Both are super-cool. (One of them wrote this job description.) (She’s modest too.) (She also sometimes refers to herself in the third person for a little bit of fun.) (And enjoys friendly tangents.)
People who perform well advance quickly.
We’re dog-friendly. And, as I mentioned above, we have our tiny office pug!! So if you like dogs, you’ll love him… if you don’t like dogs, he’ll most likely ignore you… he’s very adept at picking up on whether people want anything to do with him. If you don’t, he’ll cold-shoulder you indefinitely.)
How to Apply
We’re a pretty down-to-earth bunch, so if you’re interested in applying, in lieu of an elaborate cover letter, you can email me at Lauren@theshelf.com, and include bullet points with the following info:
A link to your LinkedIn profile
What job site sent you our way
Your phone number
Some brief bullet points about your influencer marketing / client-facing experience. (I kick out applications that are poorly written and/or have typos. #FunLittleTip: install Grammarly. It’s a game changer.)
It would be great if you can include the salary range that you’re looking for. If you don’t… I’ll probably email you and ask about it, and that’s just extra steps for everyone involved. :)
useful intel TO KNOW THAT’LL really help with your application:
Applications that are submitted using a job site (instead of emailed to the above email address) will not be considered.
Pay attention to your writing style. We write in a colloquial, one-with-the-people-while-still-being-basically-grammatically-correct style. This is not a requirement, but I do get a decent number of applicants every day, and 90% of the applications are boring AF. The ones that have a fun “voice” and quirky writing immediately catch my attention. In a good way.
Lastly, put yourself in the shoes of the person in charge of interviewing… what do you think that person would want to hear?
Components of the Role
Each account manager manages between 3-5 campaigns at any given point in time, depending on the complexity of the campaign. You'll be expected to be constantly on top of the status of each of your campaigns, as well as keep your manager informed.
At the start of a campaign, you'll be working closely with your client to collect all remaining details needed to hammer out a formal campaign brief.
You'll be in charge of selecting relevant influencers based on the campaign requirements AND your client's preferences. This includes influencer outreach to gauge each influencer’s interest in the product to be featured. (It would be nice if you have some experience here.)
As the campaign progresses, there will be various rounds of client approvals, including their final influencer selections and post approval. This will require you to be in constant communication with influencers to guide them through the process.
Throughout the campaign you'll be working very closely with influencers themselves... negotiating, building relationships, checking their work, answering questions, providing suggestions, helping them to complete their deliverables, ensuring all requirements have been met, and validating all tracking-related code is intact and correctly installed.
There’s really a decent bit more to the role. For candidates who progress through to the phone interview stage of the hiring process, I’ll walk you through the full scope of job duties then.
The 9 Keys to Success (Important!)
Generally speaking, a lot of people will probably find this job post in line with their skill set, and I bet a lot of candidates have the skills necessary to perform the requirements of this role. BUT (big but)… the characteristics that define your work style may not be in line with what we need. So, below I’m listing out a bunch of qualities that we’ve decided we really need a person to have based on the various people we’ve worked with over the last 6 years.
This list may sound semi-neurotic, but it’s here for everyone’s benefit… because after all, why would you want to work in a place that will stress you out or clash with your personality. Additionally, there’s no sense wasting time on a call if these bullets seem like a stretch.
Our company has a very fast-paced environment. It might feel disorganized from time to time because we’re also a small company. We need each employee to be the type of person who can go with the flow… who can adjust quickly… who is able to embrace chaos with open arms when it decides to waltz through the door.
Due to the aforementioned fast-paced environment, you should be the type of person who is able to execute quickly… within time constraints. WHILE still maintaining a quality of work. We don’t ask for the impossible. But what we don’t want to see are projects that are just slapped together and [subsequently] riddled with issues. Instead, were prefer to have team members who can make adjustments and figure out a way to make everything work WELL so that his/her output is both high-quality AND completed within the time constraints. (That looks a little weird all typed out. I guess we’re looking for resourceful people who approach projects with that there’s-more-than-one-way-to-skin-a-cat attitude.)
I’ve never interviewed anyone who has said that they have bad work ethic… but there’s a big difference between people who show up and do what gets assigned to them and those who load projects onto their own plates as soon as they have a free moment, the people who take pride in their projects and go above and beyond because they have that drive for personal achievement and growth. We don’t want to micro-manage. Not our style (and who has that kinda time anyway?). We want to work with self-motivated people who are neurotic about quality.
People who don’t proofread drive me nuts!
While I feel like I should not have to mention this, we’ve worked with people in the past who ran around like a bunch of crazed loose cannons… yelling at coworkers, constantly complaining, deploying the cold-shoulder on a regular basis. So, if you’re not a nice person… that won’t really work for us.
You need to be receptive to feedback. This is a quality that we find A LOT of candidates have trouble self-assessing. But try hard because we give feedback when needed. We’re too small of a company to just let people do whatever they want to do. (Side-note… no one loves feedback. That’s fine. I don’t either really. But will you take it nicely? Will you incorporate it? Are you going to be passive aggressive while doing it? Have you been told not to “cut off your nose to spite your face” recently? These are questions you should ask when conducting the aforementioned self-assessment.)
We are not huge fans of having to repeat feedback over and over again. Once we’ve mentioned something once or twice… hell, even three times… you should be the type of person to take note of the instructions/feedback. (Hint: Note-takers do well. And note-takers who refer back to said notes do even better.)
Influencer marketing is constantly changing, so we’re looking for people who are curious. This is another quality that’s hard to self-assess… so try to think back to any recent things you’ve learned. For example… if a client were to mention in passing that they are doing white-labeled boosting on Instagram… let’s assume you don’t know what that means. Would you be the type of person to jot a note down about that and then look it up so that you know what it is whenever it comes up again? Because it always comes up again. If that client isn’t asking us to do it, another client most certainly will.
Are you ambitious? (Not a requirement, but if you are, there’s LOTS of room for career growth because we’ll let you take on whatever you can handle. Plus, we like to hire our managers from within the team, so there is a very clear path to the next level (if it’s of interest).).
If you’re working remotely, you need to actually be working. No one likes a freeloader.
So, Is This Job Your Jam, or No?
I could honestly go on and on about what we’re looking for, but I’m going to stop here. The point is, you gotta have the chops AND play well with others. And if you’re giddy already, feeling like this job description is just so dead-on-b*lls accurate for you, say something. (Also, if that’s the case, please message me asap!) If you’re lagging on something, feel free to mention it in your cover letter. We’re a small company that’s big into personal growth and supporting up-and-coming go-getters!