Sales Ops

The Shelf is a fast-growing influencer marketing company and we’re looking to hire someone for sales ops with the option to transition over to our Brand Partnerships role within 3-6 months.

(FYI, to learn more about the Brand Partnerships, click that link above… and then read the Skills and Components of the Role sections in the job description. You can read the rest, but it will be a touch redundant... and who has time for all that?) 

We’re a small team of 18, currently working with some pretty amazing brands: eos, Famous Footwear, Natori, Cybex, Pepsi, Neutrogena, Evenflo… just to name a few.

We’re hiring for a hybrid role that involves a little bit of account management as well as sales ops, so we’re looking for someone with the following qualities:

  1. Experience in the PR (or Influencer Marketing) space: You should have past experience working with big name clients, running campaigns, and managing these projects start to finish.

  2. Strategic: You should have past experience building out strategic proposals (even as a participant) as well as presenting them to clients.

  3. Organized: The ops portion of this role will require extreme diligence and expert skills within spreadsheets. (Not expert expert... but you should be comfortable breaking out your algebra skills from back in the day... cross-multiplication and what not.)

  4. Always-Be-Learning Attitude: We’re looking for people who have a relentless appetite to learn and adapt, as well as the ability to implement feedback. You should be eager to learn about and grow with this quickly-evolving space.

  5. Startup Ready: You’ll be joining a small team where the impact of each person is extremely important. You’ll be learning a lot and wearing multiple hats. You should be able to take on multiple projects at once, with no work that is beneath you. No ego. You shouldn’t be one of those 9 to 5 people who can't be found before or after work hours. We encourage work-life balance, but if there’s a deadline we need each person on the team to rise to the occasion and make stuff happen.

This position does not require business development or sales experience (although if you have it, it’s definitely a plus).

Our company has a very fast-paced environment. There’s always something new going on. Constant change in this space means we have to be flexible. Rigidity is way too old school to survive in the digital marketing space. On the flip side, constant change means constant learning! So, if that's your thing, you have permission to totally geek out. 

Lots of room for career growth because we’ll let you take on whatever you can handle. Plus, we like to hire our managers from within the team, so there is a very clear path to the next level (if it’s of interest).

 

Extra Details

Compensation + Perks (in Addition to Base Salary):

  • We want each of our employees to have skin in the game, so you’ll receive a meaningful number of stock options after you hit the 3-month point.

  • We provide the usual benefits: Medical, Dental, Vision.

  • We're located in Brooklyn, so if you're local (and wind up working with us), we typically work from home 2 days a week to save on commute time. Yay!

  • You’ll be working closely with the founders. Both are super cool. (One of them wrote this job description.) (She’s modest too.) (She also sometimes refers to herself in the third person for a little bit of fun.) (And enjoys friendly tangents.)

  • People who perform well, advance quickly.

  • We’re dog-friendly. (We have an office pug!! So if you like dogs, you’ll love him… if you don’t like dogs, he’ll most likely ignore you… he’s very adept at picking up on whether people want anything to do with him.)

 

How to Apply

We’re a pretty down-to-earth bunch, so if you’re interested in applying, in lieu of an elaborate cover letter, you can email me at Lauren@theshelf.com and include bullet points with the following info:

  • A link to your Linkedin profile.

  • What job site sent you our way.

  • Your location.

  • How much time you need before being able to join (assuming it's a good fit).

  • Your phone number... and whether or not it's ok for me to just give you a call instead of going through all the back and forth to set up an intro call (first calls aren't more than 15 minutes... they're just to provide you with an intro on us as well as get understanding of your experience and what you're looking for). If it's not ok for me to just call you out of the blue, can you let me know a few times that would work for a call.

  • Some brief bullet points about your influencer marketing / sales ops experience.

  • It would also be great if you can let me know what sort of salary you have in mind. I'd hate to waste your time if you're wanting a salary that's beyond the realm of possibility for us.

  • Applications that are submitted using a job site (instead of emailed to the above email address) will not be considered.

 

Attitude

  • We are looking for people who function well within fast-paced environments.

  • Everyone on the team needs to be data-driven and curious as we are launching new initiatives and experiments on a regular basis.

  • Like with any startup, things get stressful, so we want people who are upbeat, nice, and who enjoy working as a team player.

  • We always look to hire problem solvers, so if you love working on challenging and complex problems, you’ll do well here.

  • You should have a never-say-die attitude.

  • You should have the ability and eagerness to learn new software and computer skills. Within a small company, we need our team members to constantly be optimizing their workflow to work more efficiently in less time.

  • You should be an active social media user yourself. We’ve seen that our employees who are active users of social media are able to come to the table with a much deeper understanding of this space and require much less training.

 

Skills

  • You should have a track record of juggling multiple projects at a time, and thriving in that sort of environment.

  • You need to be a nut about organization. We are looking for someone who knows how to stay on top of a very large volume of clients without letting things slip through the cracks.

  • You should have a good understanding of the influencer marketing space. (While this isn’t a requirement, candidates who come with this background will be prioritized.)

  • You should be comfortable wearing your bossy pants when necessary... because you'll be working with a bunch of sales people.

  • You should be comfortable reading/understanding/editing legal documents.

  • I've mentioned this above, but it warrants a repeat... you need to be comfortable with math. A pretty important aspect of the role is helping with proposal estimates... this will require you to scan past campaigns, identify expected costs based on patterns, factor in the breakdown of the budget, understanding what ROI can be expected for each portion of the budget... etc. Lots of solving-for-x scenarios.

  • SOLVE ALL THE X'S.

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To further clarify, (and to avoid the above bullet point getting too intimidating)... I'll give you an example... If you have a list of 20 influencers in Column A of a spreadsheet. And we have their costs for an Instagram story in Column B. And their follower counts in Column C. How would you identify the top ten influencers in this list if we're wanting the biggest bang for our buck in terms of follower count? (That's a pretty simple example. But if you read that and were like... "Duh."... go ahead and apply. If you're scratching your head and saying "What the pug?"... then you'll most likely hate this job.) 

 

Components Of The Role

  • Training

    • Participate in training to get up to speed on our current processes

    • Learn our basic pitches

  • Account Management

    • Help our account managers build out decks and run campaigns while you are ramping up

    • Create strategic campaign proposals and ROI predictions based on budget ranges and goals

    • Help out in running campaigns from time to time.

    • Onboarding and support

  • Sales Ops (this portion doesn't necessarily require past experience... it's merely a plus if you have it)

    • Monitor the CRM to make sure everyone is following the rules

    • Concisely articulate the sales pipeline to your manager

    • Review pitches, catalogue questions, document push-backs, offer suggestions

    • Template writing and testing

    • Manage lead-gen team

    • Continually learn new things and improve the process for the team based on regular analysis of calls, follow-ups, and techniques (we love analytics here... and spreadsheets, so again, you should ideally be the type of person who loves taking a big set of messy data and turning it into something meaningful)

    • Assembling contracts at the time of a deal close

    • Working through client redlines